Shipping policy
WORLDWIDE SHIPPING FROM PROVENCE
INTERNATIONAL EXPRESS SHIPPING
All items are sent via air express with tracking information. Goods typically arrive at your delivery address within ten days.
Delivery
Delivery pricing is based on ground floor addresses in either residential or commercial properties. Delivery is to the door and clients are never required to collect from the nearest seaport or airport.
Packaging
To ensure safe delivery, small items are professionally packaged in industrial grade cartons with molded padding and cushioning. Large items are packaged in custom built timber cases with internal support and protection.
Import Processes
We manage import processes and for USA customers we pay all import taxes and duties. For high value items, USA customs require an identity form to be completed by the customer (either electronically or printed/scanned/emailed). This can only be completed by the customer and it must be done within 5 days of reciept otherwise authorities will reject the shipment and any additional costs arising from this will be payable by the customer.
IMPORT DUTIES, TAXES, AND CHARGES
We handle all import processes on your behalf.
Deliveries to USA
For items purchased through our online store, the displayed price includes all import duties, local taxes, and any applicable charges, including tariffs introduced in 2025.
For clients using our transport service for items not purchased through our online store, the inclusion or exclusion of duties will be clearly stated in the provided quote.
Deliveries to Europe
Our displayed buy price includes Value Added Tax (TVA) where applicable.
Deliveries outside of USA and Europe
Additional local import duties and taxes may apply depending on the destination country.
TRACKING
All customers are provided with a digital package tracking number for each purchase.
All packages require a signature from an authorized recipient at the point of delivery. If nobody is available to provide this, our logistics partner will leave a transit advice note stating where the package may be recovered within 5 working days.
After 5 working days, if the package is not collected, additional fees or cancellation of delivery with no refund may apply.
OUR DAMAGES POLICY
Please note that all our pieces are either antique, vintage or rustic and for this reason they all show signs of age, distress and imperfections.
We professionally package all our pieces to ensure safe delivery. However in the unlikely event of damage during transit we offer our customers the most efficient resolution.
What do I do if the package is visibly damaged or deteriorated when it arrives?
It is the responsibility of our customers to diligently check their packages upon delivery. Prior to signing for the goods, any visible signs of damage or deterioration to the packaging must be reported, otherwise the goods will be deemed to have been delivered in good condition.
If damage or deterioration is visible, please:
- Notify the delivery officer prior to signing for the package.
- Ensure the delivery officer records a clear description of the damage, including photos where possible.
- Request your own copy of the damage description.
- Sign for the package and contact us immediately for further resolution.
What do I do if I find my piece is damaged after removing the packaging?
If damage is discovered after removing the packaging, please:
- Keep the original packaging.
- Contact us in writing within 5 days of receiving the package. Describe the damage to the goods in detail and include clear photos of both the goods and the packaging.
If we are not notified in writing within this time frame then the goods shall be deemed to have been delivered in good condition.
How will the damage be rectified?
For damage which is over and above any signs of age, distress and imperfections we will either send a local specialist to repair the piece or offer a store credit equitable to the extent of the damage.
If you have any other questions regarding our shipping, returns or damages policies, please contact us.